FAQs — Just Us Studios Inc.

Question 1

How can I book a session?

Accepted Answer

Sessions are available on select dates with limited availability. Complete a Studio Session Request to tell us about your visit and preferred date. We will email you with the options currently available. Your appointment is confirmed only after you receive confirmation from Just Us Studios.

Question 2

Are walk-ins accepted?

Accepted Answer

Our September dates are now full. October walk-in and advance-booking dates will be announced as they become available. Submit a Studio Session Request or email us to enquire about upcoming availability.

Question 3

Is Just Us Studios kid-friendly?

Accepted Answer

Yes! Guests of all ages are welcome. Guests under 15 must be accompanied by an adult. Guests aged 15–17 may attend independently. Adults 18 and over are welcome on their own.

Question 4

What time should I arrive?

Accepted Answer

Please arrive 5 minutes before your confirmed appointment time. Early arrival ensures a smooth check-in and gives you the full time in the studio.

Question 5

What payment methods are accepted?

Accepted Answer

We accept all major credit cards (except American Express) and digital wallets including Apple Pay, Samsung Pay, and Google Pay. Cash payments are also accepted. Admission is paid at the studio on the day of your session.

Question 6

What is the cancellation policy?

Accepted Answer

All tickets are non-refundable. Life happens, though, so we are happy to reschedule your session to another date or time, pending availability, at no extra charge.

Question 7

Will the set I saw online be available for my session?

Accepted Answer

Not always. Our studio sets change regularly based on demand, season and availability. Photos shown online represent the Just Us Studios experience, but individual sets may be refreshed, moved or replaced. If you are hoping for something specific, include it in your session request and we will let you know what is currently available.

Question 8

Can I bring my professional camera or photographer?

Accepted Answer

Certainly! Your professional camera and photographer are welcome. We ask that you leave large photography equipment at home to keep our spaces accessible for all guests.

Question 9

Are pets allowed?

Accepted Answer

We love furry friends but currently do not allow pets in our studio.

Question 10

Do you host private events or team building activities?

Accepted Answer

Yes, we do. Contact us to discuss your group or private event.

Question 11

What should I bring?

Accepted Answer

Bring your smartphone or camera to capture your moments, and come with a positive vibe! We suggest leaving bulky items like jackets and large bags in your car so you can move freely and enjoy the experience.

Question 12

Do you have a change room?

Accepted Answer

Yes, we offer two dressing rooms for outfit changes or touch-ups, so feel free to bring different looks to match our diverse themes!

QUESTIONS & ANSWERS